Shipping & Returns
FOR CUSTOMERS IN South Korea (한국 구매)
All International orders are shipped from Korea, via FEDEX INTERNATIONAL PRIORITY OR EMS POST KOREA.
Your order will be dispatched within 1-2 days once the payment has been recieved. You will be notified with an order confirmation once your purchase has been made, followed by a tracking number once your item has left our warehouse in Korea.
If you have any questions or queries regarding your shipment, please email firstname.lastname@example.org
Please note that the shipping time does not include the customs clearance or other potential delays. *Due to COVID-19, there is a delay in shipping time, we hope for your kind understanding.
SHIPPING ALL COUNTRIES WITH BELOW EXCEPTIONS.
ITALY - CURRENTLY UNAVAILABLE DUE TO CUSTOMS
SPAIN - CURRENTLY UNAVAILABLE DUE TO CUSTOMS
NOTE: Customer’s total purchase price does not include duties, taxes, tariffs, or any other costs associated with clearing the purchased goods through customs. These fees are customer’s responsibility alone
We always declare packages as GIFT and $5 value. We do our best to avoid this situation, but we cannot guarantee it will not get caught in customs. If some charges occur, it is the buyer's responsibility since it is beyond our control.
* Due to the custom issue, we declare the actual value for Albania packages.
* All packages to Chile will be declared as $28 USD
It is also the customer’s responsibility to ensure the accuracy and security of the shipping address provided. We will not be held liable for incorrectly submitted shipping information or packages left, stolen, or missing from a shipping address with no secure location.
EXCHANGES & RETURNS
As with all beauty products, your skin will take up to 2 weeks to naturally take into effect. We kindly consider the nature of Vegan Skincare and ask you to wait and be consistent in application to see the transformative effects of your Hyeja products.
NOTE: Healthy life style have significant impact in your skincare.
Unfortunately we do not accept returns or exchanges due to the nature of Vegan skincare. All transactions are nonrefundable. Nevertheless, we would like to hear from you about your feedback or inquiries regarding your experience. We'll respond to you as soon as possible.